{"id":10540,"date":"2025-08-28T14:23:41","date_gmt":"2025-08-28T12:23:41","guid":{"rendered":"https:\/\/coverseal.de\/ufaq\/je-narrive-pas-a-me-connecter-a-lapplication-que-faire\/"},"modified":"2025-11-06T10:23:18","modified_gmt":"2025-11-06T09:23:18","slug":"i-cant-connect-to-the-application-what-should-i-do","status":"publish","type":"ufaq","link":"https:\/\/coverseal.de\/en\/ufaq\/i-cant-connect-to-the-application-what-should-i-do\/","title":{"rendered":"I can\u2019t connect to the application. What should I do?"},"content":{"rendered":"<style>.ewd-ufaq-post-margin-symbol { color: #7f351b !important; }.ewd-ufaq-faq-title .ewd-ufaq-post-margin-symbol span { font-size: 22px !important; }div.ewd-ufaq-faq-title h5 { font-family: Lexend !important; }div.ewd-ufaq-faq-title h5 { font-size: 20px !important; }<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-infinite_scroll ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/ufaq\/10540' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-10540-zWw7ipshdq' data-post_id='10540'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >B<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h5>\n\t\t\t\tI can\u2019t connect to the application. What should I do?\t\t\t<\/h5>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategory:\n\t\n\t\tPractical questions\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div class=\"ewa-rteLine\">Download the Coverseal app: Click directly on the QR codes visible on page 4 or search for \u201cCoverseal\u201d in your store.<\/div>\n<div class=\"ewa-rteLine\">If you already have an account:<\/div>\n<ol>\n<li class=\"ewa-rteLine\">Check that your phone is properly connected to the internet. Log in with your ID (the email address used during installation) and your password. If you have forgotten your password, click on \u2018Forgot password\u2019. You will then receive a 6-digit code by email (wait up to 1 minute). If you do not receive it: check your spam or confirm that the address is correct. If you still receive nothing, contact us!<\/li>\n<li class=\"ewa-rteLine\">Enter your 6-digit code. If the message &#8220;Token has expired&#8221; appears, you may have requested a new code too soon. If this is the case, wait 2 minutes, delete all emails from noreply@coverseal.com, request a new code and if the problem persists, contact us.<\/li>\n<li class=\"ewa-rteLine\">Lastly, once you have received the code, create a new password (minimum 8 characters, including 1 number and 1 special character).<\/li>\n<\/ol>\n<div class=\"ewa-rteLine\">If you do not yet have an account:<\/div>\n<div class=\"ewa-rteLine\">\u2022 Your phone must be connected to the internet. You must be invited by an installer or the cover owner.<\/div>\n<div class=\"ewa-rteLine\">If you are a guest, contact the owner. If you are the owner, contact your Installer.<\/div>\n<div class=\"ewa-rteLine\">\u2022 The owner can verify if the email address used is correct via: cover details &gt; users<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>B I can\u2019t connect to the application. What should I do? Category: Practical questions Download the Coverseal app: Click directly on the QR codes visible on page 4 or search for \u201cCoverseal\u201d in your store. If you already have an account: Check that your phone is properly connected to the internet. Log in with your [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[81],"ufaq-tag":[],"class_list":["post-10540","ufaq","type-ufaq","status-publish","hentry","ufaq-category-questions-pratiques-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I can\u2019t connect to the application. 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