Categories:
General
Practical questions
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Check the power supply: open the side hatch and check that the power connectors (the black cables) are properly seated: from the solar panel (lower cable) and the battery (upper cable). If the cover remains undetectable in the app or if it does not move, proceed to the next step.
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Reinstall the mobile app: reinstall the mobile app: delete it and then install it again. When opening for the first time, remember to allow access to Bluetooth. Ensure that only one phone is connected to the cover and finally connect close to it. It is possible that your cover requires an update. In that case, a banner will appear directly in the app. A restart of the board may be necessary; to do this, simply unplug then plug back in the cover’s power cables.Refer to the attached video.
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Test without the solar power supply: unplug the cable from the solar panel (lower black cable). Then try with the wired control or the Open/Close buttons: if the buzzer remains silent, it is probably the fuse (proceed to step 4). If the buzzer sounds but the cover remains still or jerky, it is probably the battery.
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Replace the fuse:Fuse version 1: disconnect the two black cables, open the electronic box with a small screwdriver and replace the fuse with the supplied 20A fuse (inside the box). Reconnect, test the cover over 1 m with the buttons or wired control, then reconnect via the app if everything works. Reconnect and test.Fuse version 2: open the side hatch and disconnect the two black power cables. First check the battery fuse (at the bottom) and replace it if damaged. Reconnect and test. If the problem persists, check the motor fuse (at the top), replace it, if necessary, then reconnect the cables and restart the application.If the problem still persists after all these steps, contact your Installer.