Category:
Practical questions
Download the Coverseal app: Click directly on the QR codes visible on page 4 or search for “Coverseal” in your store.
If you already have an account:
- Check that your phone is properly connected to the internet. Log in with your ID (the email address used during installation) and your password. If you have forgotten your password, click on ‘Forgot password’. You will then receive a 6-digit code by email (wait up to 1 minute). If you do not receive it: check your spam or confirm that the address is correct. If you still receive nothing, contact us!
- Enter your 6-digit code. If the message “Token has expired” appears, you may have requested a new code too soon. If this is the case, wait 2 minutes, delete all emails from noreply@coverseal.com, request a new code and if the problem persists, contact us.
- Lastly, once you have received the code, create a new password (minimum 8 characters, including 1 number and 1 special character).
If you do not yet have an account:
• Your phone must be connected to the internet. You must be invited by an installer or the cover owner.
If you are a guest, contact the owner. If you are the owner, contact your Installer.
• The owner can verify if the email address used is correct via: cover details > users