F.A.Q.
We know that purchasing a pool cover often comes with many questions. That’s why we’ve gathered here the most frequently asked questions about the Coverseal, its installation, maintenance, and much more.
You’ll find them below, organized by topic or accessible through the quick search.
Customer Service
Yes. If you notice any malfunction or unusual visual aspect (abnormal noise, irregular movement, abnormal membrane tension, etc.), we recommend that you stop operating your Coverseal. In this case, please contact us as soon as possible and send us photos and/or videos of the issue. This will allow us to quickly analyse the situation and provide you with an appropriate solution.
First, make sure nothing is blocking the proper operation of your Coverseal (object, tree branch, dirt) and that the required water level is maintained. Then follow the steps below:
Automatic model (with one or two solar panels)
1° On earlier versions, check that the winter switch inside the casing is set to ON before using the remote control. It’s also possible that the transmitter battery is dead (easily replaceable).
2° After confirming that the switch is ON and that the transmitter battery is still working, press both buttons on the wired controller at the same time.
3° If the problem persists, your battery is most likely discharged. First, use the manual operation to secure your pool.
Semi-automatic model
1° Check that the remote control battery is fully charged.
2° If the problem persists, your main battery is probably discharged. You can use the manual operation to secure your pool.
Manual model
For any questions, please refer directly to the user manual.
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